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Privacy Policy

Effective Date: 21st December, 2024

Gemini Expeditions (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us, including through our website (www.geminiexpeditions.com), our social media platforms, and other communication channels.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Travel Information: Passport details, travel preferences, and special requirements (e.g., dietary, accessibility needs).
  • Payment Information: Credit or debit card details and billing information.
  • Technical Information: IP address, browser type, device information, and cookies when you use our website.
  • Communication Data: Any information you provide through inquiries, feedback, or customer support.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our travel services, including bookings and customer support.
  • To process payments and issue invoices.
  • To personalize your travel experience and meet specific preferences.
  • To communicate with you regarding your bookings, updates, or promotional offers.
  • To improve our website, services, and marketing efforts.
  • To comply with legal obligations and protect against fraudulent activities.

3. How We Share Your Information

We may share your information with the following parties:

  • Service Providers: Third-party vendors that assist us in providing our services, such as airlines, hotels, and payment processors.
  • Legal Authorities: If required by law or to protect our rights, safety, or property.
  • Business Partners: For marketing and promotional purposes, with your consent.

We do not sell or rent your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the following rights regarding your personal information:

  • Access, correct, or delete your personal information.
  • Opt-out of marketing communications.
  • Restrict or object to certain data processing activities.
  • Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise these rights, contact us at [email protected] or call +254 700 928 068 / +254 733 928 068.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

7. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Thank you for trusting Gemini Expeditions with your personal information.